Ms. Lana's Comforts Of Home Childcare


Parent Handbook and Agreement


Policies and Procedures



Dear Parents,

Thank you for Choosing "Mrs. Lana’s Comforts Of Home Childcare” for your childcare needs. Enclosed you will find a copy of my ~Parent Handbook~. There may seem as if there is a lot of information, but this is to let you know what you can expect from me as your child's caregiver, and in turn let you know what is expected also once this contract is signed.

Please take the time to go over this ~Handbook~. We have viewed it during your interview, this copy is yours for you to reference back to. If, at any time you have a question regarding my policies; please do not hesitate to ask. I want to always have an open line of communication with you.

There may be a yearly revision to this handbook and the accompanying contract. All families will sign a new contract each year. I reserve the right to make changes in policies, as I deem necessary. You will be notified, in writing, of any changes that may occur. Every attempt will be made to give at least two-week's notice of changes.

I look forward to welcoming your child/children into my childcare.


Lana R. Kincaid


Mrs. Lana’s home Childcare


Thank you for choosing "Mrs. Lana’s Comforts Of Home Childcare” for your child. I started doing daycare in 1999, when my daughter was younger and I was expecting my second child my son Brandon so I could be home for them. It was a strong desire to spend more time with my own children and provide them with playmates in a safe and happy environment that lead me to start doing in home daycare. It's my love of children and the enjoyment of my profession that has kept me in this business even as two other daughters have blessed my life ( a total of 4) and all of them have gotten older.

I am a Professional Child Care Provider, not a babysitter. My goal is to provide your child with a clean, safe, comfortable environment where they can play and learn with guidance and loving care while you are at work or attending school. In order to make our relationship as enjoyable as possible the following are some mutual beneficial requirements that are necessary to assure that there are no misunderstandings between either party, that each party is aware of the requirements, and that these requirements are carried out in a businesslike manner. There is a lot of information here. Please read all of it. If any of my policies seem unfair or unnecessary, please take a moment to think about that policy and how it would apply to your current working situation… I am sure it will make sense in that light. These policies are enforced for the same reasons policies are enforced in any job situation - for fairness and respect. If you have any questions please ask.

Regarding all statements in this policy book directed to the parent, the word parent shall mean parent or guardian or adult person responsible for the child's physical and financial well-being.

For clarification purposes:

Infant - any child 18 months or younger.

Toddler - any child 18 months to 30 months.

Preschooler - any child 30 months to kindergarten.

All policies shall remain in effect as stated herein unless provider gives notice of change of any said policy in writing. Provider retains the right to enforce these policies at will. Lack of enforcement of a certain policy at any time does not indicate that the particular policy is no longer in effect.


Registration Requirements


There is a one time enrollment fee of $50.00. This is not a yearly fee, just a one time setup fee to help cover the costs of paperwork and supplies for your child.

All necessary forms must be completed and returned to me before I will assume responsibility of caring for your child. NO EXCEPTION! Please inform me immediately of any changes. Listed below you will find the list of forms that you will need to return to me before or on your child's 1st day.

Enrollment Fee & Tuition

Signed Parent Provider Agreement

Permissions to Administer Medicine Policy

Trip Permission

Waiver of Liability



The ages of the children that I care for are 6 weeks up to 12 yrs. I am occasionally available for closed school days to care for older children. Arrangements must be made in advance. If you reserve a spot for an older child and they do not attend; you will still be required to pay the full time rate.



Daycare is open Monday - Friday, from 6:00 a.m. to 6:00 p.m.

Please remember that your fee is based on the hours you contract for, not the hours that I am open. I will provide care for your child

from _______ a.m. until _______ p.m. You are scheduled for childcare @ the above hours. If you drop-off or pick-up before or after these scheduled hours, you will be charged a late fee. The late fee will be as follows: I will charge an overtime rate of $5.00 per every 10 minutes that you are late, unless it is prearranged. This is to assure that children are picked up on time. Late drop off does not constitute late pickup.

Occasionally I am available for weekend and evening childcare, the fee for these times are separate from your regular weekly tuition fee. Please contact me for more information.




As a family childcare provider, my goal is to provide a safe and happy environment for children that will stimulate their physical, intellectual, social and emotional growth at their own pace. I offer loving care that focuses on each child as a unique and wonderful individual and in doing so builds self-esteem and respect for others. As your partner in caring for you child, my interaction with you, the parent is as important as my interaction with your child. I encourage parent involvement in the childcare setting.

At COH. you are paying for a specific slot, NOT per hour or per day, so no discounts are given if your child does not come to care.


I do not require payment for 1week's vacation for you per calendar year, if a two week written notice is given to me prior to your

vacation. NO EXCEPTIONS! This 1week's vacation is only for year round childcare. I will take 1 weeks vacation usually in the summertime of each year you will be given at least, 2 weeks notice. You are expected to find your own back-up care during this time.

I require payments to be made Friday’s by 5:30 pm prior to each work week. A late fee of $10.00 per day will be charged for payment not received by the Friday evening @ 6pm. mo. A fee of $30.00 will be charged for any returned checks, plus any fee's my bank charges me. If this happens 2 times, I will only accept cash from that moment on. When fees are not current, children will not be admitted.

Rates and fee's




Before your child is admitted into "Childcare", or to hold a future spot, a security deposit must be paid.

A year-end statement of all childcare fees paid during the past year will be given to you in January of the next year for tax purposes.




I will be taking seven paid holidays. They are New Year's Day, Memorial Day, July 4, Labor Day, Thanksgiving, Friday after Thanksgiving and Christmas Day. If I am working Christmas Eve Day I request that pickup be by 3:00pm at the latest. If any of the above days fall on a Sat. or Sunday, the day designated by the Federal Government will be taken off. These days are included in your weekly tuition.



If your child is on medication and it must be administered while at daycare, the medicine must be in the original container and labeled with the child's name, doctor, name of medication, dosage and when it is to be taken. I will also have a form for you to sign giving me permission to administer the medication to your child. Medication will be given at the time or with the meal you specify and a

written record kept.



Child's play is messy work. Your child will be painting, playing on the grass, in the sandbox, playing with chalk, and other various activities. Please do not expect me to keep your child's clothes clean and free from stains. Please dress

the kids appropriate. I will not be responsible for "cute" clothes getting messed. The children will participate in all activities age appropriate

regardless of their dress.



Your child is welcome to bring toys with the understanding that the provider, other children, and family pets are not responsible for damaged or lost items. Parents please do not allow children to bring small items that could be dangerous to younger children.



Our outdoor activities will include using the playground equipment in the backyard, riding toys and playing organized games. Children, no matter the age will NOT be allowed outside to play unsupervised. During the spring most of the morning is spent outside. Other times of the year we will go outside as the temperature allows and if everyone is well. Please send Children in comfortable clothing for the weather we are having warm or cold. If they are not prepared, no one will go outside that day.




The health and well-being of all of the children here are the utmost importance to me. It is for the protection of the children that I must insist on a strict adherence to my Health Policy. Please read it carefully. If you have any questions or doubts, regarding the statements it contains, please discuss them with me now. Do not wait until your child is sick to think about what would be best for all concerned. At that point you may be making decisions based on emotion instead of logic. Even with all our precautions, children do get sick

and or hurt. Due to my concern for all of the children enrolled in my child care there are certain guidelines that I require all my clients to observe. In some cases, if your child needs to be seen by a doctor, you will be required to submit a signed report from your doctor before your child can return to child care. This is to insure that a child does not return to child care when he or she may be in danger of exposing someone else to an illness. Some contagious illnesses are no longer contagious after the child has been on medication for 24


There are a number of immunizations required by law before you may attend child care. Upon application for enrollment you will be asked to fill out an immunization record. You will be informed of any immunizations that will be needed before your child starts childcare.

Children with minor illness may attend childcare at the provider's discretion. It is important to realize that if a child is unable to participate in the normal routine or needs more care than I can provide without neglecting the others in my care, that child must stay home. I know we both agree, there are times a child needs to be with the parent for both physical and emotional comfort.

There are also some illnesses that by law exclude the child from attending childcare. Some of those illnesses are, but not limited to:

* Infectious Conjunctivitis * Infectious Diarrhea* Tuberculosis* Meningitis*

* Impetigo * Chicken Pox* Measles * Pin worm* Hepatitis* Mumps* Whooping cough*

* Diphtheria * Scarlet Fever * Lice * Scabies * Ring worm * Strep infection *

*Temperature over 101 * Vomiting * Inflammation * Severe Cough * Rash*

* Flu * Polio * Severe Diarrhea* * Colored discharge from eye’s or nose*




A fever is a sign that the body is fighting some problem. The importance of a raised temperature depends on what is causing the fever. A temperature. of 101 degrees or higher means a child should stay home. In the event of this type of temperature, the child should not come to daycare until the temperature. has been down for 24 hours without the aid of a fever reducing medication such as Tylenol. If

your child wakes with a high temperature. and you administer a fever reducer, this generally, only lasts a few hours and I will have to call you at work to come pick up your child. In the meantime, the other children have possibly been exposed to an undiagnosed illness.



A child who has been vomiting can easily spread germs. If your child vomits while at daycare, you will be expected to come immediately to remove your child from daycare. If you are not able to come as soon as you are called, please arrange for someone else to come pick up your child. The child must stay home until 24 hours have passed with no vomiting episodes.



When a child has a single loose stool, he/she does not need to be at home. However, if a child has very runny stools that cannot be contained in a diaper, or the child cannot reach the toilet in time, the stool may contaminate the daycare setting and this child must remain at home. Please use your discretion with this. If the child has diarrhea that is not contained, you will be called to come pick up your child from daycare.



Children with constant runny noses that are not caused by allergies may spread germs everywhere. They may wipe their noses on their hands, and then rub them on other children, toys and on surfaces. This is a difficult one to call. Please

keep in mind how you would feel if other parents brought their child to care and exposed your healthy child. These cases will be handled on a case by case basis. Your cooperation will be greatly appreciated. Some features that help to insure your child's health are:

* My health policy is strictly adhered to.

* Current immunizations are required.

* Good hygiene is stressed at all times.

* Every attempt is made to keep toys and play areas sanitized.

* Napping is done on individual nap mats.

* Food preparation is done in a safe and hygienic manner.

* Hand washing before eating, after diapering, use of toilet, outside play,

touching body secretions, messy crafts, or projects.

(In addition, About 100 other times during the day...)



My philosophy is that you use discipline to teach a child. I achieve this through love, consistency and firmness. I stress two main patterns of behavior: respect for other people and respect for property. The children are explained the rules of the child care home frequently, so they are all familiar with the guidelines.

Please keep in mind that there WILL be disagreements between children. Young children, especially, who are not adapt at communication, have a hard time expressing their feelings. Sometimes they hit or throw toys, etc. Although teaching children appropriate behavior is what I will be trying to do, please remember that this behavior is normal in most cases.

The following methods of discipline will be used:

* Encourage children to solve problems themselves.

* Intervention and discussion.

* Re-direction to another play area.

* Loss of privileges.

* Time-out (as a last resort)

If I feel there is a chronic behavioral issue that needs attention, I will let you know, so that you and I are handling it in the same way and your child has continuity in discipline between our homes. These types of behavior might include such things as biting, use of bad words, chronic hitting, etc. Together, we will try to find a solution. You might be called to remove your child if his/her behavior prevents me from being able to properly care for the other children. If problem continues, other arrangements for the care of the child will have to be made, for the safety and well-being of all. Under NO CIRCUMSTANCES, will there be any spanking, physical abuse, verbal abuse,

name calling or isolation used. Neither food nor sleep will ever be withheld from children as a means of punishment.

As a home care provider, and my husband working with the local school district . I have a responsibility by law to recognize and report any evidence of child abuse--physical or emotional--or neglect. This is strictly for the benefit of your child




If your child becomes ill while at childcare he/she will be isolated from the other children and one parent will be called immediately. If I am unable to contact a parent I will call the designated emergency contact person on their emergency card. The child will be unable to remain in childcare if ill and I will expect them to be picked up within the hour or a reasonable length of time.If your child is unable to go out or participate in daily activities, please inform me. Prolonged requests for special treatment may result in a request to

keep the child home until they are able to participate in normal activities.

Should your child require a modified diet due to recovery from an illness or injury, please inform me. You may be requested to supply the necessary foods required.If your child is to have a prescribed medicine during the day, the parent must complete a "Medical Release Form". The form includes the prescription name, dosage, time of dosage and physician's name. The parent must sign the medicine

release form before any medication will be administered. The medicine must be in the original container and must be handed to me. (Not in child's pocket or bag.) Some nonprescription topical medications may be administered with a parental verbal permission. These include diaper rash ointment and sunscreen.



In case of an EMERGENCY, either myself, the Springfield Police department or Paramedic Unit will administer necessary first aid. If your child needs to be transported to the hospital designated on your emergency card, you will be responsible for the cost of the ambulance. You will be notified immediately.



Communication is very important to me. When I accept a new family into my business, I like to be sure that we can share openly any concerns or questions that may arise. It is important that there is a similar childcare philosophy between us. I welcome questions, feedback, or discussions of any kind that are oriented towards a positive outcome for the child (ren). Sensitive issues will be discussed in private outside of regular child care hours either by telephone or conference.

Conferences will not be scheduled as a routine part of your child's care, however, should you like to have a conference, you may request one at any time.

Please inform me of your child's favorite games, things to do, etc. Also inform me if your child has any allergies, special routines for nap time, fears, (i.e.: scared of dark, shut doors, etc.). or anything else about your child's likes and dislikes (such as foods) that you feel would be helpful to me. I'd like to do whatever is possible to make your child's time here more comfortable and fun. The more I know about your child, the better I can help him or her adapt to their new daycare.



Attending COH should be an enjoyable experience for the child as well as the parent. While at my home your child will be exposed too many kinds of learning experiences including:

Arts and Crafts and Cooking

Music and finger play

Story and listening adventures

Poems, books, and stories

Computer time (4 years and older)

Large and small muscle play out door play

Self-initiated play

Numbers and counting

Letter recognition

Social development and kindergarten readiness

Some Weekly themes

Parents can be confident their children are being well cared for in a cheerful environment. Parent involvement is encouraged and maintained through an open door policy. Parents may visit any time (during daycare hours).



Children should being toilet training no sooner than 18 months. Forcing your child to train before he/she is ready can result in bedwetting, frequent accidents, constipation, or regression, in times of stress. I believe that most children are ready to begin toilet training around 2 to 3 years of age. Of course, all children are different. While some may be ready at 18 months, others are not ready until 2 ½ or 3. . Some readiness signs to look for are (1) language skills, the ability to say "Potty" or some other term which indicates that your child needs use the toilet. (2) An interest in staying dry or clean. (3) Self-help skills, the ability to dress and undress themselves. (4) Staying dry for longer

periods throughout the day. It is not a good idea to dress your child in overalls, pants with difficult fasteners or "onesies". This will be frustrating for your child. Your child readiness is something we can discuss because consistency between our homes will be very important. This is a special time for your child, a sign that he/she is growing up. Toilet training should be a good experience. Punishments for an accident is inappropriate.




To meet the nutritional needs of your child, I serve well-balanced meals and snacks that meet the guidelines of the USDA Food Program.

Breakfast is served until 8:30. Please have your child there by that time if you want them to eat breakfast here. If your child arrives after 8:30, I will have expected them to have eaten at home. Lunch is served at 11:30 a.m. and I serve an afternoon snack at 2:45- 3:30 pm.. I believe mealtime should be a pleasant time; therefore, children are always offered food but are not forced to eat. Children, who chose not to eat, will not be served food until the next meal or snack.



All children are to lie down for a rest period in the afternoon. Even older children will benefit from a short period of "Quiet Time". Naptime is my only opportunity to take a break, clean up after lunch, do paper work, fill out daily notes and do activity planning. I provide nap mats and child size blankets. If your child has a special blanket or stuff animal they can bring this. Nap time is scheduled from 12:45 / 1pm - 2:45/3pm



1. Please make sure to send along extra clothes, to be kept here, in case their clothes are soiled. (marked with their name).

2. Please call me in the morning if your child will not be coming that day.

3. Be prompt in picking up your child after work. If you will be running later please call me I need to beaware of your child’s pick up time for the day. So I can have them ready on your arrival.

4. Please share information with me that will help me better care for your child. For example: Child complaining of tummy ache, throwing up over weekend, etc.

5. Please respect my profession, my home, and me. The respect that you show me, including my home, furnishing, equipment, and yard will communicate itself to your child and will make for a better working relationship.




Either parent/guardian or provider may terminate this contract by giving 2 weeks written notice in advance of the ending day. Payment is to be made whether child is brought for the last 2 weeks or not. The provider may terminate the contract without giving notice if the parent/guardian does not make payment when due.



If a child or parent is ill, or for any other reason the child will not be here for the day, please call me in the morning to let me know. If you know the night before please call before 8:00 p.m. I would appreciate this courtesy. The main reason childcare providers charge for absent days is to provide stability in their budgets. In-home daycare is a home based business, not BABY-SITTING service. Parents should have alternative arrangements available in the event of emergency, illness, vacation or such, if the situation should occur.

If you are having someone else pick up your child, please let me know in advance (in writing or name needs to be on file). I will need to know the name of the person picking up your child and please let them know I will be asking for some form of ID. I will not let a child leave without the parent's permission.



* Please label your child's personal possessions.

* Please be certain that shoe’s slip on and off easily, zipper's zip, etc., as the administered of these things can hinder and frustrate the child's learning to dress him/herself.

* Please encourage children to take responsibility for their own belongings.

* I am not responsible for replacing lost or broken toys. This is why I request you keep such items home.

* Accepting responsibility for their own possessions is an important skill for a child to learn.




Please go over this section with your child so they may know what is expected of them while at childcare. I expect all children (age taken into consideration), to know the rules of the house. These I assume are quite similar to the ones you have in your own home. I do not intend for these to sound as though I do not allow the children to play and enjoy themselves, but I feel it is important with the

number of children in a daycare to follow these rules to insure safety and lower maintenance of my home.

* No hitting, biting, pushing, kicking, etc.

* No throwing or intentionally breaking anything. (Parent will be responsible to replace anything broken intentionally).

* No running or jumping in the house. (These are outside activities)

* No picking up babies or toddlers.

* No leaving the house or the yard.

* No name-calling, teasing, etc. Everyone is treated with respect.

* No food or drink brought into the home. (Unless prearranged) NO GUM.

Sometimes at pick-up, the children may get rowdy because someone else is here. Your child has listened to my rules all day. Please show your child that you respect my rules and me by reminding them and enforcing them while you are here.

Believe me, when they get older, you will thank me.....Please remember there are times we have places to go, or appointments that we

have to meet at the end of the day. For this reason, please do not be late. Daycare hours END at 6:00 P.M.



At COH you can always be assured that the door is open to you. Please feel free to drop in and check on your child, however, keep in mind, a child just adjusting to a new surrounding will want to leave with you, if you pop in for a visit. Please keep in mind there may be times when it is not convenient for me to run to the phone. (i.e. diaper changing, bottle feeding, etc.) If the phone goes unanswered, please do not become alarmed, simply leave me a voice mail and I will call as soon as I am able. You may also communicate with me via e-mail. There may be those times when something comes to you at work that you do not want to forget to relay to me. If you have e-mail, please feel free to drop me a line and I will generally reply during rest time. (e-mail [email protected])



It is the policy of COH to inform parents of the nature and type of routine physical contact their child (ren) will experience while in my care. There is NO physical punishment at my daycare at any time. It is my belief and practice that children need nurturing, adult physical contact for their care and healthy development. This contact can be described in three ways:

1). Nurturing: This includes hugs and non-intimate kisses, hand holding, gentle tickling, caring and cuddling. This type of contact is never made against the expressed wishes of the children.

2). Safety and Guidance: This includes restraining children from harmful situations, separating physically conflicting children, directing children by gently leading or guiding them and administering first aid to injuries.

3). Hygienic: This includes face and hand washing, assisting with bathroom duties (as appropriate to the age of the child), diaper changes, examining rashes or unusual marks, nose blowing and assisting with or conducting necessary clothing changes.

It is also my belief that it is normal and healthy for children to express affection with their peers. This includes hugs and non-intimate kisses and hand holding. This type of contact is never made against the expressed wishes of the children.

This article is courtesy of Family Circle magazine’





Usually the provider’s fee is based on specific hours. If you change Then without

Her consent, you take advantage of her financially by causing her to work

Without pay and you inconvenience her family as well


Providers not only need the money they earn, but they depend upon being paid

Regularly, just as you do. If you want to keep your child's provider, pay her

Bills first.


Some family childcare providers avoid this problem by insisting that a weekly

Fee be paid whether your child is there every day or not.


Obtain clear guidelines as to what kinds of illnesses the provider will care

for. This will depend on the needs of the majority of her clients and any

regulations she must abide by.

Avoiding these problems will help you maintain a friendly, stable relationship

with your provider. You can work more productively, if you have complete

confidence in your provider. She can concentrate on providing quality childcare

if she trusts you. And best of all, your child will be able to thrive in an

emotionally supportive environment.








Parent and Provider Agreement


The following agreement is made between:



Mother/Legal Guardian Home phone Work phone

Home Address

Employers Name and Address




Father/Legal Guardian Home Phone Work Phone

Home Address

Employers Name and Address





Child’s Name Date of Birth

Child’s name Date of Birth



Basic Rates and Payment Policies


Tuition fee is $______ per week. Care shall be provided from _____am to _____pm. Payment is due Friday evening by 6pm prior to each week of childcare. If payment is made after Friday @ 6pm a $10.00 late fee will occur. When fees are not current children will not be admitted to childcare. You will still be responsible for paying for these days, if this occurs. If this becomes a problem, care will be terminated immediately.

Overtime Rates


Overtime will be considered as 10 minutes or more after your ending time. The fees are $5.00 for every 10 minutes. These fees are per child. I would rather have children picked up at the time scheduled than collect a late fee, but this will be enforced.

Termination procedure:


Either parent/guardian or provider may terminate this contract by giving 2 weeks written notice in advance of the ending day. Payment is to be made whether child is brought for the last 2 weeks or not. The provider may terminate the contract without giving notice if the parent/guardian does not make payment when due.



By signing this contract, parent(s)/guardian(s) agree to abide by the written policies of the provider, as outlined in the Parent Handbook, you received upon enrollment. The provider may amend the policies by giving the parent(s)/guardian(s) a copy of the new or changed policies at least 2 weeks before they go into effect.

Provider’s Signature Date

__________________________________________________________________________________________________________________________Mother/legal Guardian’s Signature Date

Father/Legal Guardian’s Signature Date

Co-signer’s signature

If the parent of the child listed on page 1 of this contract is under 18 years of age, a cosigner must sign this agreement and act as a guarantor to the contract and agree to be bound by all financial terms.



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